The C word: the impact of Coronavirus on the events sector

The C word. It’s near impossible to avoid getting through a day without opening an email or reading a headline that is in some way impacted by Coronavirus. For the events industry, there are major implications and the effects have been significant - from cancelled conferences to closing agencies, this is a bleak time for our sector.

And for many of Coveted’s clients - the majority of them charities or non-profits - the cancellation of events results in loss of income and potential closure of vital services. For us as events managers, it’s a challenging time both professionally and personally, as we lose the structure that our events calendars and Gantt charts offer.

So what can we do at this time of uncertainty?

1. Communicate - Now more than ever, communication is key as there are so many uncertainties and your stakeholders will be unsettled and unsure.

   • With guests and sponsors, plan your communications carefully, be sure that you are clear about what you do know, what you don’t yet know or are uncertain of, and when you will be making future decisions. Consider how you can create personalised communications and continue to look after these key relationships, even if remotely

   • With clients, keep in touch! Their events may not be the priority at this stage but as the weeks progress and they are open to thinking about next steps, be sure to touch base and be able to offer support and advice about what actions to take. And when they’re ready to commit to new dates or events, you can be ready to take things forward

2. Pivot to digital - Whether working group meetings, training or even events themselves, consider what can be be recreated virtually. Although it’s a cultural shift for many organisations and individuals, this way of working is rapidly becoming the norm - and if you’re not moving online, you can guarantee your competition will be and you will be at risk at being left behind…

3. Upskill - There’s no time like the present to develop or improve your expertise to support your work, existing or prospective. With many events pivoting to digital, improving your tech skills and having an understanding of the technologies available for event hosts might be a

4. Collaborate - Whether it’s learning from and sharing with your counterparts - even your competitors. There may also be events or projects that you can work on together, to leverage your respective expertise or to take on new business opportunities together

5. Look after ourselves - There’s no doubt that during this time both our mental and physical health are at risk. So accept the quiet times when they happen, enjoy them, use them and do more of the things you love…because the crazy times will be back one day and we’ll wish we had more time to ourselves!

What’s your experience of Coronavirus? How is it affecting your day-to-day working life? Have you personally been involved with an event or project cancelled as a result of the virus? Get in touch to share your experiences or join our next #CovetedCuppa for the charity sector on 17 April at 12PM BST.

Death of the Gala Ball: what we learnt from our annual conversation on the special events landscape

Back in 2016, the Special Events Forum and Hope Street Media started a discussion on whether the traditional gala dinner is no longer the best format for charities to raise money through events. In the past, these events have consistently raised six- or seven-figures for organisations, as well as providing an opportunity to engage both existing and new corporate, individual and celebrity supporters. However with complaints of event fatigue and a highly saturated market, coupled with budget cuts and the high cost ratio, has this type of charity event finally had its day? We picked up the conversation again, hosted at the offices of THRSXTY in Soho, with a panel of representatives from some of the UK's leading charities. 

In recent years, organisations such as Ark, the DEC, Save the Children, Unicef UK and The Prince's Trust have turned to immersive events to bring their work to life. Some have had success with raising significant income through this type of event, whilst others have mainly used the new format to reach other audiences and to present their work in a different way. So is the immersive event here to stay, or is this just a fad? 

Amanda Sinke, representing Right to Play UK, highlighted how doing something immersive didn't have to result in a dramatic shift in format. For Right to Play UK, this meant looking at storytelling and how they could bring to life their powerful and emotive stories from Africa at a ballroom in central London. Others echoed the sentiment and shared examples of how they had sought to bring something creative and interactive to their existing events, rather than change the event altogether. 

Hibba Al-Altrakchi, representing The Prince's Trust, shared the case study of the Trust's longest running gala event and how they took a risk to take the event out of the ballroom altogether and host it on the Belmond British Pullman. 

As well as reflecting the shift in focus, our audience observed that our guests should be at the heart of our plans and that our longterm supporters can help us to make these decisions and tell us what they want and expect from our events. For every organisation this will be different; when asked whether she thought that more charities should be doing something new, Hibba's response was a firm "Yes - but only if the time is right". 

As an agency, 40% of our work centres around the charity fundraising gala - our clients are still seeing great success with events of this nature - but much like those on the Forum, we continue to seek new ways of bringing our work to life at these events and doing more than just showing a charity film or delivering a speech. Just like other fundraising streams, the ever-changing sector demands that we challenge ourselves to do something different, take on our competitors and listen to the voices of our donors. 

We asked our audience to give us an idea of the future of their portfolios by a simple show of hands - it was clear that over half of the organisations represented still continue to grow their events calendars, with only a couple of organisations making a move to reduce theirs. That said, for those charities whose income is largely made up of event funds, new fundraising streams are being explored in an attempt to diversify and future-proof. 

The conversation continues and we look forward to seeing how it progresses. 

The Presidents' Club: notes on the scandal

Many of you will have read the FT article (and consequently a number of other pieces) regarding the Presidents’ Club fundraising event. In fact, I know that many of my friends, colleagues or former colleagues saw this content as no fewer than 10 (and counting) sent me the link with a variety of accompanying emojis.

As someone who has delivered charity galas and fundraising dinners for the last 10 years (the entirety of my career) and as someone whose small business serves to deliver these events, this sort of “news” is not a complete surprise and yet it something that has really grabbed people’s attention and has the potential to give the sector a bad name.

I should definitely start this by saying that I think that the behaviour referred to at the Presidents’ Club is completely unacceptable and vile. This behaviour is something I have experienced first-hand and am glad that the issue is being brought to light. 

Here are a few other observations/reflections based on my experience (in no particular order):

1. When the #TimesUp campaign launched and indeed, when Harvey Weinstein was first exposed, my thoughts turned to the experiences I have had where tolerating inappropriate behaviour and harassment was part of the job. Although this behaviour was not always in a work context, I have vivid memories of being encouraged to wear an LBD by (female) bosses and of p*ssed men at golf days and dinner dances asking how much they could bid for me. The classic raffle selling line “£10 for one, £30 for a strip” still rings in my ears.

2. In my experience, many charities or organising committees have willingly “used” their female staff to promote their fundraising activities on the night. I do question whether charities would put male staff in the same position however the reality is that many fundraising and events teams are made up of females. The idea that good looking staff have been hired in especially for the Presidents’ Club event is something else altogether.

3. The concept of staff receiving a written instruction to “dress sexy” is ludicrous, right? But how many hostesses, wait staff and retail workers at bars, restaurants and stores are given similar restrictions and forced to conform to a certain “look”? I hope that this is now an opportunity for charities (and indeed corporates) to reconsider their duty of care to their staff – both females and males – when putting them in a room full of guests who have been plied with alcohol.

4. I do find it interesting that some charities who have benefitted from this particular fundraiser are now returning the money. I don’t yet know how I feel about this or whether I think that the best thing to do. For many of the larger organisations that I have heard referenced, there should probably be due diligence in place that ensures that they are only accepting funds from reputable organisations. That said, it’s one thing for larger organisations to return Presidents’ Club’s “dirty money” but for many organisations gifts of that scale are difficult to turn down or give back.

5. As former chair of the Special Events Forum for the charity sector – now led by the Katy Payne (Parkinson’s UK) and Elizabeth Charles (Action Against Hunger) – we have often discussed the “Death of the Gala Ball”, questioning whether the traditional gala dinner has run its course. This sort of negative publicity threatens to have a significant impact on what is a thriving industry; events fundraising plays a truly valuable part in many organisations’ fundraising and I have worked with at least a few charities whose annual gala makes up the majority of their fundraising income. So, I therefore hope that guests and donors will not be deterred from supporting these events – they really do enable great causes to raise transformative sums and there are many great examples that do this in a way that doesn’t exploit.

6. It’s definitely worth differentiating between in-house charity events and what we in the sector refer to as “beneficiary” or “third party” events. The latter are those hosted by a group/club/company who then give a cheque for funds raised to the charity at the end. In most cases, the charity holds little or no responsibility for the processes or plans for these.

When I started as an events consultant/freelancer, my first client was an education organisation who wanted to move away from the traditional gala dinner to deliver an immersive experience. Whereas there is undoubtedly still a place and an appetite for the gala and I continue to work with lots of charities delivering this kind of event, the immersive project was one that I feel most proud of – not least because of its fundraising outcomes and the creativity that went into the content (produced by Boz Temple-Morris and the Holy Mountain team), but because of the guts that it took for the charity to move away from the regular format in order to focus the evening’s programme on its work, rather than the presentation of the food or the colour of the flowers.

I am ridiculously proud of the work my peers across the charity sector have achieved and continue to achieve. Perhaps this will remind our Directors and Senior Management Teams how important it is to ensure that they have policies and procedures in place to protect themselves and their staff. I hope that this negative publicity doesn’t reflect badly or impact the hundreds – indeed thousands – of organisations striving to deliver meaningful events and raise critical funds for their work. But I also hope it will challenge organisations to think about their fundraising activity and to ensure that every aspect of their events reflect their mission, vision and values.